Refund policy

Last Updated: September 3, 2026

At Loveais, we aim to provide a clear and straightforward return and refund experience for our customers. This Return & Refund Policy explains the return period, eligibility requirements, return process, refund procedures, and related information for purchases made through www.loveais.com.

1. 30-Day Return Window

We offer a 30-calendar-day return window beginning on the date your order is delivered.

To be eligible for a return, the item must be:

  • Unworn or unused

  • In the same condition as received

  • With original tags attached, where applicable

  • In the original packaging, where applicable

  • Accompanied by your order number or other proof of purchase

Items that do not meet these requirements may not be eligible for return.

2. How to Request a Return

To request a return, please contact us at hello@loveais.com within 30 calendar days after delivery.

Please provide:

  • Order number

  • Email address used during checkout

  • Reason for the return request

After reviewing your request, our customer support team will provide the applicable return instructions.

Please do not send an item back before receiving return instructions from our customer support team.

3. Return Method

Returns are accepted by mail only.

We recommend using a trackable shipping service and keeping your return tracking information until your refund has been completed.

4. Return Shipping Costs

For standard returns, including a change of preference, ordering the wrong item or color, or no longer wanting the item, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, Loveais will review the issue and may cover the return shipping cost or provide a replacement or refund solution, depending on the circumstances.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us at hello@loveais.com within 48 hours of delivery.

Please include:

  • Order number

  • A description of the issue

  • Clear photos of the item and the issue

After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, refund, or another appropriate solution.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale or non-returnable on the product page

  • Custom-made or personalized items

  • Items that have been worn, washed, used, damaged, or altered

  • Items returned without original tags or packaging when those were originally provided

7. Exchanges

We do not guarantee direct exchanges for every item.

If you would like a different item, color, or available variation, the recommended process is to return the eligible item according to this policy and place a new order for the desired item.

For damaged, defective, or incorrect products, please contact our customer support team so we can review the issue and assist you.

8. Refunds

Once we receive and inspect your returned item, we will notify you regarding the refund status.

If the return meets the requirements of this policy, the refund will be issued to the original payment method within 3–7 business days after approval.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

9. Original Shipping Charges

If shipping charges were paid at checkout, original shipping charges are generally non-refundable unless the return is related to an error by Loveais, such as receiving a damaged, defective, or incorrect item.

10. Restocking Fee

Loveais does not charge a restocking fee for eligible returns.

11. Return Address

Please contact our customer support team before sending any return.

For authorized returns, the return address is:

Loveais
8540 Havasu Dr
Orlando, FL 32829
United States

Please include your order number or return authorization information inside the package to help us process your return efficiently.

12. Contact Information

If you have questions regarding returns, refunds, damaged items, or exchanges, please contact us:

Website: www.loveais.com
Email: hello@loveais.com
Phone: +1 407-891-5568

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.